Delivery & Returns

Orders over $100.00 with standard shipping are delivered free (some exceptions apply for large or heavy items).

Orders under $100.00 with standard shipping will incur a $10.00 delivery charge (this excludes bikes and other large or heavy items, which may incur a higher charge).

If you require express shipping, this will incur a flat $20.00 fee (total). Only small packages can be expressed. If you request express shipping on a medium or large order you will be contacted to discuss shipping options & costs.

Delivery Times

All orders received before 10am on a business day will leave our warehouse the same day, orders received after this time will be shipped the next business day.

For orders shipped within Australia please allow 2-5 business days to receive your order.

International orders will usually be delivered in 7-10 business days, however please allow up to 28 days to receive international orders.

Occasionally, circumstances may arise that result in your order not shipping as quickly as we would like.  If for any reason we have been unable to ship your order within 48 hours of receipt (2 business days), you will be notified by email or phone.

Out of Stock Items

Where an item is out of stock, this will be shipped to you the same day it is received by us from our supplier.

Returns

Our first priority is to the satisfaction of our customers.  If you are not happy with your purchase please contact us within 30 days to arrange exchange or refund for your purchase.  

Where goods are not faulty, we require the returned goods to be in original packaging and for both the goods and packaging to be in new condition.  

Where an item is faulty or does not perform to specifications we will happily replace the product.  Returns for faulty goods must be within manufacturer or statutory warranty periods. 

Ride 365 is not resposbile for return shipping costs.

Questions & Feedback

We are always happy to answer any questions and receive any feedback you may have on our products and policies. Please contact us by email to shop@ride365.com.au or by phone on +61 2 6251 1124.

Australian Dollars

All prices quoted on ride365.com.au are in Australian dollars and are inclusive of GST.  All transactions on ride365.com.au will be in Australian dollars and/or will be subject to conversion to Australian dollars currency.